Consumer protection and fraud

Service Alberta's divisions are committed to delivering high-quality business, financial, information and technology services to government ministries as well as a diverse range of services that touch the lives of Albertans. Divisions include: Consumer Information; Businesses and Charities;  Landlords & Tenants; Registries; Drivers and Vehicles; Land Titles; Vital Statistics; Information and Technology; and Government Buying and Selling. 

The Utilities Consumer Advocate has a mandate to educate, advocate and mediate for Alberta's residential, farm, and small business energy consumers. The UCA represents Alberta small consumers by acting as the voice of consumers during regulatory proceedings to ensure the lowest regulated rates consistent with reasonable service, and by providing consumers with the information they need to make informed choices about how to purchase electricity and natural gas, based on their individual circumstances. When consumers have exhausted known avenues of issue resolution, the UCA will investigate and mediate concerns with utility companies.

The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on mass marketing fraud (telemarketing), advance fee fraud letters, internet fraud and identity theft complaints. Their website provides descriptions of many types of scams. Anti-fraud specialists in their Call Centre provide advice on the steps that victims should take to recover lost funds and to protect themselves in the future. The CFAC (formerly PhoneBusters) is jointly managed by the Royal Canadian Mounted Police, the Ontario Provincial Police, and the Competition Bureau of Canada.