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Complaint and Advocacy
Complaint and advocacy services deal with situations where people feel they are being treated unfairly. Sometimes they help individuals to work out their problems, sometimes they work to make the system work better or to push for changes in society.
Alberta
The Institute for the Advancement of Aboriginal Women is a non-profit organization that advocates on behalf of Aboriginal Women and is currently involved in many activities for the benefit of Alberta Aboriginal Women.
The IAAW works to achieve social justice for Aboriginal women
by: Researching and developing resource materials; Identifying
opportunities to participate in policy development and decision making
with the municipal, provincial, federal governments; and Challenging and
eradicating discrimination of Aboriginal women.
Related keywords: Advocacy (61), Diversity (15)
British Columbia
First Call is a coalition of individuals and organizations whose purpose is to create greater understanding of and advocacy for legislation, policy, and practice to ensure that all children and youth have the opportunities and resources required to achieve their full potential and to participate in the challenges of creating a better society.
Related keywords: Advocacy (61), Human rights (146), Poverty (30), Public policy (42)
Justice for Girls (JFG) is a non-profit organization from British Columbia that promotes freedom from violence, social justice and equality for teenage girls who live in poverty. JFG programs include: Criminal Justice Monitoring Program, Advocacy Program, Young Women's Internship Program and Public Education Activities.
Related keywords: Poverty (30), Racism (13), Youth criminal justice (61)
Pivot is a non-profit legal advocacy organization located in Vancouver's Downtown Eastside that focuses its efforts strategically to address the legal and human rights challenges commonly faced by those on the fringes of society, such as sex workers, illegal drug addicts, and the homeless. Pivot advances the interests of these groups by working to improve their lives through law reform, legal education, and strategic legal action.
Related keywords: Advocacy (61), Homelessness (12), Law reform (18), Legal services (62), Poverty (30), Prostitution and pornography (7)
PovNet is an internet site for advocates, people on welfare, and community groups and individuals involved in anti-poverty work. It provides up-to-date information about welfare and housing laws and resources in British Columbia and Canada. PovNet is a national site with training and resources available for intermediaries across the country.
Related keywords: Advocacy (61), Poverty (30)
West Coast LEAF's concept of equality does not mean 'equality as sameness,' but rather equality as the removal and disappearance of discrimination and disadvantage which is consistent with Charter equality rights. West Coast LEAF carries out its work by conducting equality rights litigation, primarily using the Charter of Rights and Freedom, by advocating for law reform, and by carrying out related public legal education.
Related keywords: Advocacy (61), Charter of Rights (19), Human rights (146), Law reform (18), Public legal education organizations (46)
Canada / Federal
Beyond Borders is a national, bilingual, volunteer organization advancing the rights of children everywhere to be free from sexual abuse and exploitation. We are a registered charity without political or religious affiliation.Beyond Borders is the Canadian representative of ECPAT International, a global network of more than 80 groups in 75 countries.
Related keywords: Advocacy (61), Child abuse (42), Sexual assault (35)
The Canadian Coalition for the Rights of Children (CCRC) is a network of Canadian organizations and individuals who promote respect for the rights of children. Its purpose is to: exchange information; provide public education materials about the Convention on the Rights of the Child; monitor implementation of the Convention in Canada; and engage in dialogue with government officials on child rights issues.
Related keywords: Advocacy (61), Human rights (146), International law (83)
This website is produced by the Centre for Equality Rights in Accommodation (CERA), an Ontario-based non profit human rights organization that has spent the past 20 years challenging the systemic barriers and discrimination that contribute to homelessness and housing insecurity. The goal of this website is to provide housing workers and advocates across Canada with information and tools to enable them to overcome - using a human rights framework - the barriers that keep people from accessing and retaining adequate housing.
Related keywords: Affordable housing (20), Homelessness (12), Human rights (146)
The Commission's business is to make the Canadian Human Rights Act work for the benefit of all Canadians. There are three main aspects to its work: To provide effective and timely means for resolving individual complaints; To promote knowledge of human rights in Canada and to encourage people to follow principles of equality; and To help reduce barriers to equality in employment and access to services. Their website includes sections with publications and frequently asked questions.
Related keywords: Human rights (146)
The Commission for Public Complaints Against the RCMP is an independent federal agency established in 1988 to review public complaints about the conduct of RCMP members in a fair and impartial manner. Anyone, including a non-citizen, who has a concern about the conduct of an RCMP member can make a complaint. You do not have to be directly involved in the incident; you can make a complaint on behalf of someone else, or as a witness to an incident.
Related keywords: Administration of justice (30), Police (40)
As a project sponsored by the Women’s Legal Education and Action Fund (LEAF), Equality Rights Central (ERC) is a website to find cases, commentary, trends, news and facta about equality and discrimination issues, in law and policy. This site is for advocates, academics and practitioners involved in equality rights, to monitor and advance the development of equality law in Canada. The goal of the ERC is to stimulate discussion, and provide resources for work to advance equality rights and equality issues affecting any disadvantaged and marginalized group.
Related keywords: Advocacy (61), Charter of Rights (19), Courts and court judgments (77), Disabilities (46), Human rights (146), Law reform (18), Public policy (42)
The Federation of Law Societies of Canada (FLSC) is the national coordinating body of the Canada’s 14 law societies mandated to regulate Canada’s 95,000 lawyers and Quebec’s 3,500 notaries. Each law society governs the legal profession within their respective province or territory and, as such, is reponsible for dealing with complaints from the public about the profession. The Federation is the voice of Canada’s law societies on a wide range of issues critical to the protection of the public and the rule of law, including solicitor-client privilege, the importance of an independent and impartial judiciary, and the role of the legal profession in the administration of justice.
Related keywords: Lawyers (49), Legal process (100)
This online resource is from The Centre for Equality Rights in Accommodation. The purpose of this guide is to provide housing workers, social service providers and community advocates with tools to help them effectively challenge discrimination in housing. The resource can be found under the Tools section.
Related keywords: Advocacy (61), Affordable housing (20), Human rights (146)
The Institute for the Advancement of Aboriginal Women is a non-profit organization that advocates on behalf of Aboriginal Women and is currently involved in many activities for the benefit of Alberta Aboriginal Women.
The IAAW works to achieve social justice for Aboriginal women
by: Researching and developing resource materials; Identifying
opportunities to participate in policy development and decision making
with the municipal, provincial, federal governments; and Challenging and
eradicating discrimination of Aboriginal women.
Related keywords: Advocacy (61), Diversity (15)
The National Educational Association of Disabled Students is a consumer organization, with a mandate to encourage the self-empowerment of post-secondary students with disabilities. NEADS advocates for increased accessibility at all levels so that disabled students may gain equal access to college or university education, which is their right. The Association provides information on services and programs for students with disabilities nationwide, publishes a regular newsletter, and conducts research on issues of importance to its members.
Related keywords: Advocacy (61), Disabilities (46)
The Commissioner is an advocate for the privacy rights of Canadians and her powers include: Investigating complaints, conducting audits and pursuing court action under two federal laws - Privacy Act and Personal Information Protection and Electronic Documents Act (PIPEDA); Publicly reporting on the personal information-handling practices of public and private sector organizations; Supporting, undertaking and publishing research into privacy issues; and Promoting public awareness and understanding of privacy issues.
Related keywords: Advocacy (61), Freedom of information (27), Privacy (42)
The Ombudsman for Banking Services and Investments (OBSI) is an independent organization that investigates customer complaints against financial services providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and mutual fund companies. OBSI resolves disputes between participating banking services and investment firms and their customers if they can’t solve them on their own.
Related keywords: Business (69), Consumer protection and fraud (79), Mediation and alternative dispute resolution (43)
PovNet is an internet site for advocates, people on welfare, and community groups and individuals involved in anti-poverty work. It provides up-to-date information about welfare and housing laws and resources in British Columbia and Canada. PovNet is a national site with training and resources available for intermediaries across the country.
Related keywords: Advocacy (61), Poverty (30)
The PSLRB is an independent quasi-judicial statutory tribunal that is responsible for administering the collective bargaining and grievance adjudication systems in the federal public service and in Parliament.
Related keywords: Federal government departments (80), Mediation and alternative dispute resolution (43), Unions (16)
The Institute’s mission is to contribute to the public, the legal profession, and the Supreme Court of Canada by increasing the effectiveness and quality of advocacy before the Court.The principal activity of the Institute is to provide free, non-partisan advocacy advice to a party’s lawyer who is scheduled to appear in an appeal before the Supreme Court of Canada.The Institute is a registered charity and is intended as a public service.
Related keywords: Advocacy (61), Courts and court judgments (77), Judges (17)
The Women's Housing Equality Network (WHEN) is the only national organization working on women's housing issues in Canada and includes representatives from every province and territory. The Women's Housing Equality Network works to put low-income women's housing and poverty issues on political, legal, and policy agendas. To this end, they undertake activities at the provincial / territorial, national, and international levels, conduct research, and work in partnership with other organizations.
Related keywords: Advocacy (61), Affordable housing (20), Homelessness (12), Human rights (146), Poverty (30)
International
The Association for Women's Rights in Development (AWID) is an international, multi-generational, feminist, creative, future-orientated membership organization committed to achieving gender equality, sustainable development and women's human rights. AWID’s work is structured through multi-year programs known as Strategic Initiatives. Each strategic initiative includes a range of activities from membership consultations and surveys, primary research and dialogues with policy makers (including targeted advocacy) to capacity building institutes, regional networking and information dissemination. In addition, AWID works to ensure that the specific priorities and voices of young women are strongly represented in all our initiatives.
Related keywords: Advocacy (61), Human rights (146), International law (83)
Manitoba
The Elizabeth Fry Society of Manitoba (EFSM) Inc. was established as an independent non-profit organization in 1983 to address the unique needs of women in the provincial and federal justice system. EFSM provides advocacy, access to resources and support to families of women who are in conflict with the law.
Related keywords: Advocacy (61), Reintegration (25), Restorative justice (46)
The Manitoba Women’s Advisory Council works within the Manitoba Status of Women Division to represent the issues and concerns of Manitoba women. The council focuses on issues that have a social, legal or economic impact on the lives of women and their families.
Related keywords: Advocacy (61)
Ontario
The Advocacy Centre for the Elderly is a community based legal clinic for low income senior citizens. ACE is managed by a volunteer board of directors at least half of whom are seniors. ACE is funded through Legal Aid Ontario and is the first legal clinic in Canada to specialize in the legal problems of seniors. ACE provides direct legal services to low-income seniors, public legal education, and engages in law reform activities. ACE services and activities are in relation to areas of law of special importance to the seniors' population.
Related keywords: Advocacy (61), Consumer protection and fraud (79), Elder abuse (48), Guardianship and trusteeship (30), Health issues (61), Legal aid (25), Supportive living and seniors’ housing (22), Wills and estates (74)
This website is produced by the Centre for Equality Rights in Accommodation (CERA), an Ontario-based non profit human rights organization that has spent the past 20 years challenging the systemic barriers and discrimination that contribute to homelessness and housing insecurity. The goal of this website is to provide housing workers and advocates across Canada with information and tools to enable them to overcome - using a human rights framework - the barriers that keep people from accessing and retaining adequate housing.
Related keywords: Affordable housing (20), Homelessness (12), Human rights (146)
ISAC was established in 2001 by Legal Aid Ontario to serve low income Ontarians by conducting test case and Charter litigation relating to provincial and federal income security programs. These programs include Ontario Works (OW), the Ontario Disability Support Program (ODSP), (un)Employment Insurance, and the Canada Pension Plan (CPP). ISAC's legal work takes place in the broader context of law reform, public legal education and community development.
Related keywords: Advocacy (61), Charter of Rights (19), Law reform (18), Poverty (30)
The Office of the Worker Adviser (OWA) is an independent agency of the Ontario Ministry of Labour. The OWA provides free services to non-unionized injured workers and their survivors in workplace insurance matters (formerly called workers' compensation).
Related keywords: Advocacy (61), Workers' compensation (7), Workers' health and safety (29)
The Workers' Action Centre is a worker-based organization committed to improving the lives and working conditions of people in low-wage and unstable employment. The Workers' Action Centre aims to make sure that Ontarian workers have a voice at work and are treated with dignity and fairness. On-line resources are available in various languages.
Related keywords: Advocacy (61), Loss of employment (8), Temporary foreign workers (5), Unions (16)
Québec
The role of the Québec Ombudsman is to monitor and correct negligence, errors, injustices, or unfair treatment by departments and agencies of the Québec government. The Québec Ombudsman is elected by the sitting members of all political parties at the National Assembly and reports directly to the National Assembly and the public.
Related keywords: Administrative law (20), Advocacy (61)
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